Welcome to Gentle Cleaners Ltd. By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before proceeding.

1. Definitions

• “We,” “us,” “our” refers to Gentle Cleaners Ltd.
• “You,” “your” refers to the client or user of our services.

2. Services

Gentle Cleaners Ltd. provides cleaning services for residential and commercial properties. Service availability and pricing are subject to change.

3. Booking and Payment

• All bookings must be confirmed in advance via our website, phone, or email.
• Payments must be made in full upon booking or as agreed.
• We accept various payment methods, including credit cards, debit cards, and bank transfers.

4. Cancellations and Rescheduling

• Cancellations or rescheduling must be made at least 24 hours before the scheduled service.
• Late cancellations may incur a cancellation fee.
• We reserve the right to cancel or reschedule services due to unforeseen circumstances, providing reasonable notice.

5. Customer Responsibilities

• You are responsible for providing access to the property and ensuring a safe working environment.
• Valuables should be securely stored, as we cannot be held liable for missing items unless proven otherwise.

6. Liability

• Gentle Cleaners Ltd. is insured and will compensate for damages caused by negligence during our services.
• We are not liable for pre-existing damages or issues unrelated to our work.

7. Use of the Website

• You agree to use our website only for lawful purposes and not to compromise its security or functionality.
• Content on the website, including text and images, is the property of Gentle Cleaners Ltd. and may not be used without permission.

8. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which can be found on our website.

9. Termination of Service

We reserve the right to terminate or refuse services if terms are breached or if behaviour is deemed inappropriate or unsafe.

10. Amendments

These terms and conditions are subject to change. Updates will be posted on our website, and continued use of our services implies acceptance of the revised terms.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be resolved under the jurisdiction of these courts.

12. Contact Us

For questions or concerns about these terms, please contact us:

Gentle Cleaners Ltd.
Email: info@gentlecleanersltd.co.uk
Phone: +447595317152

By booking our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.